Back اتفاق مستوى الخدمة Arabic Споразумение за ниво на обслужване Bulgarian সেবা-পর্যায়ের চুক্তি Bengali/Bangla Acord de nivell de servei Catalan Service-level agreement Czech Service-Level-Agreement German Service-level agreement English Acuerdo de nivel de servicio Spanish موافقتنامه سطح خدمات FA Palvelutasosopimus Finnish
Teenustasemelepe on teenuseosutaja ja kliendi vaheline kokkulepe, milles määratletakse teenuse eriomadused: kvaliteet, kättesaadavus, vastutus jms.