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Teenustasemelepe
Teenustasemelepe on teenuseosutaja ja kliendi vaheline kokkulepe, milles määratletakse teenuse eriomadused: kvaliteet, kättesaadavus, vastutus jms.
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اتفاق مستوى الخدمة Arabic Споразумение за ниво на обслужване Bulgarian সেবা-পর্যায়ের চুক্তি Bengali/Bangla Acord de nivell de servei Catalan Service-level agreement Czech Service-Level-Agreement German Service-level agreement English Acuerdo de nivel de servicio Spanish موافقتنامه سطح خدمات FA Palvelutasosopimus Finnish
