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Qantas Frequent Flyer

Qantas Frequent Flyer
Company typeSubsidiary
IndustryLoyalty marketing and enterprise services
Headquarters,
Area served
Worldwide
Key people
Andrew Glance (CEO of Qantas Loyalty)
Services
  • Customer insight and strategy
  • Loyalty marketing and programs
  • Customer experience management
ParentQantas
Websitewww.qantas.com/au/en/frequent-flyer.html
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Qantas Frequent Flyer is the frequent-flyer program of Australian flag carrier Qantas. Points are accrued based on distance flown, with bonuses that vary by travel class. Points are earned through members flying on Qantas, Oneworld and other partner airlines.[1] Points can be redeemed for flights or upgrades across these airlines. The program also offers options to earn and redeem points through non-airline partners across the hospitality, retail, banking, insurance, energy, wellbeing, technology, motoring and entertainment sectors in Australia, New Zealand and other countries.[2][3] As of 2024, It has over 15 million members worldwide, including about 50% of the Australian population, making it Australia’s largest loyalty program, around 20% of the New Zealand population, as well as members from other countries around the world.[4][5]

To join the program, customers living in Australia or New Zealand pay a one-off joining fee, and then become a Bronze Frequent Flyer (residents of other countries may join without a fee). All accounts remain active as long as there is points activity (earning and/or spending) once every eighteen months. Flights with Qantas and selected partner airlines earn Status Credits — and accumulation of these allows progression to Silver status (Oneworld Ruby), Gold status (Oneworld Sapphire), Platinum and Platinum One status (Oneworld Emerald).[6]

  1. ^ Non-Oneworld airline partners of Qantas Frequent Flyer include Air France, Air New Zealand, Air Tahiti Nui, Aircalin, Airlink, Airnorth, Bangkok Airways, China Airlines, China Eastern Airlines, China Southern Airlines, El Al, Emirates, IndiGo, Jetstar, Jetstar Asia, Jetstar Japan, KLM, LATAM Airlines, Network Aviation and WestJet [1]
  2. ^ "Frequent Flyer - Earn Points".
  3. ^ "Cards". Earning Points. Qantas. Retrieved 17 May 2007.
  4. ^ Pedersen-McKinnon, Nicole (2024-04-05). "What we know so far about Qantas' frequent flyer overhaul". The Sydney Morning Herald. Retrieved 2024-09-17.
  5. ^ "Dropbox". www.dropbox.com. Retrieved 2024-11-15.
  6. ^ "Status Privileges". Benefits & Privileges. Qantas. Retrieved 22 September 2013.

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