Talk:Call parking

This article is rated Stub-class on Wikipedia's content assessment scale. It is of interest to the following WikiProjects:

Telecommunications This article is within the scope of WikiProject Telecommunications, a collaborative effort to improve the coverage of Telecommunications on Wikipedia. If you would like to participate, please visit the project page, where you can join the discussion and see a list of open tasks.TelecommunicationsWikipedia:WikiProject TelecommunicationsTemplate:WikiProject TelecommunicationsTelecommunications ??? This article has not yet received a rating on the project's importance scale.

Call parking, at one point, was a way to juggle calls -- allowing agents to handle more than one queue call at a time. I think this is an option now called "Multiple Call Handling".

It was considered a negative experience (in relation to the general public's attitude to call centers) and usually undisclosed to customers. Should mention be made of this practice here? another article?

Johnny Rollerfeet (talk) 17:15, 10 February 2009 (UTC)[reply]