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Total quality management
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 | This article may require cleanup to meet Wikipedia's quality standards. The specific problem is: The article needs to be corrected for grammar - there are some missing words. (August 2024) |
Total quality management (TQM) is an organization-wide effort to "install and make a permanent climate where employees continuously improve their ability to provide on-demand products and services that customers will find of particular value."[1] Total emphasizes that departments in addition to production (for example sales and marketing, accounting and finance, engineering and design) are obligated to improve their operations; management emphasizes that executives are obligated to actively manage quality through funding, training, staffing, and goal setting. While there is no widely agreed-upon approach, TQM efforts typically draw heavily on the previously developed tools and techniques of quality control. TQM received widespread attention during the late 1980s and early 1990s before being overshadowed by ISO 9000, Lean manufacturing, and Six Sigma.
- ^ Ciampa, Dan (1992). Total Quality: A User's Guide for Implementation. Reading, Massachusetts: Addison-Wesley. p. xxii. ISBN 9780201549928. OCLC 634190702.
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