Emotion work is a sociological concept that refers the effort of trying to change in degree or quality an emotion or feeling; it's the work of changing your feelings or displaying feelings that you don't feel.[1]
Emotion work includes suppressing strong emotions that you feel, and evoking or producing feelings that you do not feel. Emotion work may extend beyond management of one's own feelings to work done in an effort to maintain a relationship;[2] there is dispute as to whether emotion work is only work done regulating one’s own emotion, or extends to performing the emotional work for others.[3]
Hochschild_1979
was invoked but never defined (see the help page).