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Philip B. Crosby
Phil Crosby | |
|---|---|
| Born | Philip Bayard Crosby June 18, 1926 |
| Died | August 18, 2001 (aged 75) |
| Resting place | Palm Cemetery, Winter Park, Florida |
| Education | 1950 |
| Alma mater | Ohio College of Podiatric Medicine[2] |
| Occupation | Quality consultant |
| Years active | 1952 – 1999 |
| Employer(s) | The Martin Company, ITT Corporation, Philip Crosby Associates |
| Known for | Philosophies of Quality management, Zero Defects, Quality Management Maturity Grid |
| Notable work | Quality Is Free (1979)[3] |
| Spouse | Peggy |
| Children | 3 |
Philip Bayard "Phil" Crosby, (June 18, 1926 – August 18, 2001) was an American businessman and author who contributed to management theory and quality management practices.[4]
Crosby initiated the Zero Defects program at the Martin Company.[5] As the quality control manager of the Pershing missile program, Crosby was credited with a 25 percent reduction in the overall rejection rate and a 30 percent reduction in scrap costs.
- ^ "Philip Crosby, 75, Developer Of the Zero-Defects Concept". The New York Times. New York. 2001-08-22. ISSN 0362-4331. Retrieved 2012-09-01.
- ^ "Biography". philipcrosby.com. Winter Park, Florida: Philip Crosby Associates. Archived from the original on 2016-03-04. Retrieved 2012-09-01.
- ^ "Philip Crosby". Milwaukee, Wisconsin: American Society for Quality. Retrieved 2012-09-01.
- ^ "Philip Crosby Collection". Winter Park Public Library. 2004. Archived from the original on 2009-04-29. Retrieved 2009-05-02.
- ^ Cite error: The named reference
Harwoodwas invoked but never defined (see the help page).
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