Conversational commerce is e-commerce done via various means of conversation (live support on e-commerce Web sites, online chat using messaging apps,[1] chatbots on messaging apps or websites, voice assistants[2]) and using technology such as: speech recognition, speaker recognition (voice biometrics), natural language processing and artificial intelligence.[3][4]
- ^ Taylor, Glenn (5 March 2018). "Retail's Big Opportunity: 87% Of U.S. Consumers Grasp The Power Of Conversational Commerce - Retail TouchPoints". www.retailtouchpoints.com.
- ^ "How to prepare your products and brand for conversational commerce". 6 March 2018.
- ^ Miller, Dan (2013-12-13). "10 Trends to Watch: Conversational Commerce 2014 |". Retrieved 2019-08-01.
- ^ Messina, Chris (2016-01-19). "Conversational commerce". Medium. Retrieved 2019-08-01.