Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.[1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media.[3] Qualifications include good communication, problem-solving, and computer skills.[1]
- ^ a b "What is a Customer Service Advisor?". customerservicemanager.com. Archived from the original on December 18, 2008. Retrieved 22 August 2015.
- ^ US Department of Labor
- ^ "Customer Service Representatives : Occupational Outlook Handbook : U.S. Bureau of Labor Statistics". www.bls.gov. Retrieved 2021-05-31.