Mobile ticketing

Mobile ticketing is the process whereby customers order, pay for, obtain, and validate tickets using mobile phones. A mobile ticket contains a verification unique to the holder's phone. Mobile tickets reduce the production and distribution costs associated with paper-based ticketing for operators by transferring the burden to the customer,^[1] who is required to contribute the cost of the physical device (smartphone) and internet access to the process.^[2] As a result of these prerequisites, and in contrast to paper-based systems, mobile ticketing does not follow the principles of universal design.^[3]^[4]^[5]

Mobile tickets should not be confused with e-tickets, which are simply tickets issued in electronic form, independent of a specific device and in a standard, intelligible format, that can be printed and used in paper form. While a mobile phone is compatible with an e-ticket, mobile ticketing is a distinct system.

There are several methods of implementing a mobile ticketing system, with varying degrees of complexity and transparency depending on the underlying technology. Mobile tickets may lessen the potential for scalping (touting) and fraud.^[6]^[7]

^ "Paper or digital? (Winter 2018–2019)". Consumer Action. 2019-01-15. Archived from the original on 2021-05-25.
^ "Mobile Ticket Guide". Chicago Bears. Archived from the original on 2021-05-03.
^ "How well are we ensuring that contactless fare payment is accessible and equitable?". Intelligent Transport. 2020-10-07. Archived from the original on 2021-05-19.
^ ""Dynamic Barcode" System Set to Roll Out Despite Consumer Concerns". TicketNews. 2019-03-21. Archived from the original on 2021-06-24.
^ "Covid ticketing rules exclude people not online from major events". The Guardian. 2021-07-01. Archived from the original on 2021-07-05.
^ "NFL's new digital ticket system tries to cut out scalpers". Engadget. 2017-10-19. Archived from the original on 2020-10-31.
^ "Transfer of tickets via Euro 2020 app risking touting and crowd problems". The Guardian. 2021-06-09. Archived from the original on 2021-09-30.

[1] "Paper or digital? (Winter 2018–2019)". Consumer Action. 2019-01-15. Archived from the original on 2021-05-25.

[2] "Mobile Ticket Guide". Chicago Bears. Archived from the original on 2021-05-03.

[3] "How well are we ensuring that contactless fare payment is accessible and equitable?". Intelligent Transport. 2020-10-07. Archived from the original on 2021-05-19.

[Dynamic_Barcode-4] ""Dynamic Barcode" System Set to Roll Out Despite Consumer Concerns". TicketNews. 2019-03-21. Archived from the original on 2021-06-24.

[Covid-5] "Covid ticketing rules exclude people not online from major events". The Guardian. 2021-07-01. Archived from the original on 2021-07-05.

[6] "NFL's new digital ticket system tries to cut out scalpers". Engadget. 2017-10-19. Archived from the original on 2020-10-31.

[7] "Transfer of tickets via Euro 2020 app risking touting and crowd problems". The Guardian. 2021-06-09. Archived from the original on 2021-09-30.

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