Telemarketing

Telemarketing

Telemarketing (sometimes known as inside sales,[1] or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products, subscriptions or services, either over the phone or through a subsequent face to face or web conferencing appointment scheduled during the call. Telemarketing can also include recorded sales pitches programmed to be played over the phone via automatic dialing.

Telemarketing is defined as contacting, qualifying, and canvassing prospective customers using telecommunications devices such as telephone, fax, and internet. It does not include direct mail marketing.[2]

  1. ^ Marshall, Judith J.; Vredenburg, Harrie (1991). "The roles of outside and inside sales representatives. Conflict or cooperation?". Journal of Direct Marketing. 5 (4): 8–17. doi:10.1002/dir.4000050404.
  2. ^ "What is telemarketing? definition and meaning". BusinessDictionary.com. Archived from the original on 2018-03-22. Retrieved 2018-03-21.

Telemarketing

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